Returns & Exchanges

At Cult Pens, we want you to be delighted with your writing instruments, but if you change your mind, we offer a hassle-free 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or contact our customer service team to request a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely package the items in their original presentation box, ensuring all nibs, refills, and accessories are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return label or address the package to our warehouse, and obtain a proof of postage from your chosen courier.

• 4.
  Receive Your Refund

  Once our specialists inspect the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.