Frequently Asked Questions
Everything you need to know about your writing experience.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 2-4 business days, while international delivery can range from 7-14 business days depending on the destination and customs processing.
What is your return policy for fountain pens?
We offer a 30-day return window for unused items in their original packaging. Please note that fountain pens cannot be returned if they have been inked or show signs of use.
Do you offer international shipping?
Yes, we ship our extensive range of writing instruments and stationery worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How do I know which ink refill is compatible with my pen?
Each product page includes a 'Refill Compatibility' section. If you are still unsure, please contact our support team with the brand and model of your pen for expert guidance.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.
Is it safe to pay with my credit card on your site?
Yes, we use industry-standard SSL encryption and secure payment gateways to ensure that your personal and financial information is fully protected during every transaction.